The prepaid card works like a prepaid mobile phone. You only spend what you load on the card.

• No Schufa check (German credit check), no proof of income, no bank account is required
• Low fees
• A unique bonus program

No, your card is not connected to an account and will not accrue interest

Please refer to the detailed information provided under Prepaid card > fees.

Any German resident who is at least 18 years of age can apply for a card. Please note, that you may only own one personal VoiceCash prepaid card account. Please refer to our General Terms and Conditions.

Directly on this website. Simply click on the bullet point "Order" or on the subsequent link. You will be directed through a short and simple online registration process – straight to your new prepaid card. Order now!

No, there will be no Schufa check and no proof of income is required.

No, you do not need a bank account for ordering or using the card. To pay for or load the card you can use our Loading Codes, which are available at 7.000 loading stations across Germany. For further pricing information click here!

There are four payment methods:

• By bank transfer
• Through the direct payment service sofortüberweisung.de
• With giropay (for this your bank needs to offer giropay payment services) 
• Or with a code (available in more than 7,000 reload stations across Germany)

For further pricing information click here!

When ordering your prepaid card online you can select the payment method "Loading Voucher“. Here you can pay for your card by entering your code. You can also use the code later to reload your card.

We will send you your VoiceCash Prepaid Card to by post within ten days after registration.

Please follow these steps:

• Sign the back of the card

• Activate your card online or by mobile phone.

• To activate your card online you have to register in the protected online area “My card”. After activation, your personal identification number (PIN) will be displayed directly online.

• To activate the card with SMS, send a SMS text message with the content “activate” to the following VoiceCash number: (+49) 178 14 54 888. When the card has been activated you will receive an automated telephone call with your personal identification number (PIN), which you can use immediately.

• Reload your card with the amount of your choice or use the credit already loaded during the registration.
• Now you are ready to use your card.

Activate your card online or simply use your mobile phone:

• To activate your card online you will have to log into your personal area “My card”. After activation, your personal identification number (PIN) will be displayed directly online.

• To activate the card via SMS, send a SMS text message with the content “Aktiviere” to the following VoiceCash number: 0178 14 54 888. When the card has been activated you will receive an automated telephone call informing you about your personal identification number (PIN).

• After online activation, your personal identification number (PIN) will be displayed directly online.
• When the card has been activated via SMS you will receive an automated telephone call informing you about your personal identification number (PIN).

You can pay or withdraw money from more than 32 million locations displaying the MasterCard© Acceptance Mark. You can use your card for online shopping.

Yes, the card is excellent for online shopping! It can be used like any other MasterCard© card. You can pay in online shops, but also, in any shop that displays the MasterCard© Acceptance Mark, so long as you have enough credit on your card.

Yes, your card can be used in all shops and ATMs that accept MasterCard© cards – in over 32 million locations worldwide.

• You can load up to EUR 2,050 per year and withdraw up to EUR 810 at ATMs or use up to EUR 2,050 for shopping. The card balance however may never exceed 2,000 EUR. 
• If you reach one of these annual limits you can automatically extend your card "limits" via Postident identification. We will provide you later on with information on this process, which enables you to load a maximum of EUR 90,000 on your card and gives you unlimited withdrawal rights. However the balance on the card may not exceed EUR 3,750. 
• Please also note that the daily limit for ATM withdrawals is EUR 320. You will find all information relating to this topic in detail in our General Terms and Conditions. 

Yes, you will receive a monthly statement which you can access in the inbox of your personal and protected login area “My card”. There you can also find the monthly transaction overview including your current credit balance.

There are many functions. For example you can check the balance on your prepaid card, or you can lock or unlock it. Please refer to the complete list of available SMS commands.

These could be some of the reasons why your card doesn’t work:

• Your prepaid card is not active. Check the current card status online in your personal login area “My card”.
• Your prepaid card is damaged or the magnetic strip illegible.

• There is not enough credit on your card. 
• The card was cancelled for security reasons (see General Terms and Conditions). Link General Terms and Conditions 
• Your prepaid card in no longer valid. Check the date of validity on the card. 
• For further support please contact our customer service.

Your card is valid for 36 months. It cannot be used beyond the expiration date. We will automatically send you a new card with any remaining credit from the old card transferred automatically. Please note that there is a fee for the new card. In case you do not want to receive a new card, please contact us in writing. For detailled information please refer to our General Terms and Conditions.

Go to a VoiceCash Loading Station and pay the amount you want to load onto your card in cash. You will then receive a code which you can activate online in your personal log in area “My card” or directly by SMS. The amount loaded will be available on the card immediately. For detailled information please refer to our fees.

You can load your card via bank transfer or standing order. The money will be loaded to the card within 1-3 business days. You will receive an SMS immediately following the transfer, confirming that the amount has been credited to your card account.

Bank account:

Recipient: VoiceCash Bank 

Account number: 2001047 

Sorting code: 70011110 

Bank: Sofort Bank 

Purpose of transfer: Your registered mobile phone number

Important! International transfers MUST contain the following information:
BIC: DEKTDE71002
IBAN: DE61700111100002001047

For Further pricing information click here!

Yes, if your bank supports this service, you can reload your prepaid card with giropay conveniently and quickly. This currently applies to customers of the Postbank, the Sparkassen, the Volksbank, the Raiffeisen bank, as well as to some other banks. With giropay the credit is available on your card in real time – you will promptly receive a SMS notification of the credit. Go to giropay bank check

Yes, sofortüberweisung.de is a fast, simple and secure method of payment. You don’t need to register to use this service. The only condition is that you need an online bank account.

For further pricing information click here!

...“Purpose of transfer” when making a bank transfer?

If you entered the wrong mobile phone number as "Purpose of transfer" please contact our customer support.

It is advisable to inform VoiceCash about any change in your personal data immediately. You can however make some changes yourself under the menu item “Profile” in your personal login area “My card”. Data that can be changed online is your mobile number and your e-mail address. To change any other data please contact the VoiceCash customer service. VoiceCash reserves the right to contact you at any time on issues relating to the security or abuse of your card. Should you cancel your account and wish a refund of your credit in the event of VoiceCash not having your correct address, VoiceCash cannot be held for responsible for any financial losses. 

You should inform us immediately if you lose your card, your card is stolen, or you fear that the card is being used by a non-authorized person.

Simply call us: 0180 577 50 75 (max. 0.14 EUR per minute for landline calls, max. 0.42 EUR per minute for mobile calls)

You can also report your card lost or stolen online in your personal log in area under the menu item “Security” with a simple mouse click. We will immediately lock your card for you.

There are two possible ways to temporarily lock your card:

1. Send an SMS with the text “Lock” to the number 0178 14 54 888. To unlock the card just send another SMS with the text “Unlock”.

2. Click on the menu item “Security” in your personal log in area. Here you can lock and unlock your card at any time.  

For further information please click here.

You can cancel your card by contacting our customer service.

When paying, the customer is verified by the chip. Please hold your PIN ready.

The EUR 10 bonus will be credited to your card as soon as the new customer has loaded their card for the first time.

Your account will be debited. Any further course of action is subject to the shop’s guidelines on returned goods. In some cases shops may offer a cash refund or a credit voucher.

By buying, reloading credit or using VoiceCash services you agree to the valid version of the General Terms and Conditions which are listed here in detail.